Maddi
click · my story
AWS Specialist

Maddi
Madara

Junior AWS Specialist focused on Amazon Connect and cloud contact centre solutions. Delivering end-to-end infrastructure from architecture to go-live.

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Experience
Skills
Certifications
Languages
What I Offer
Hobbies
Contact
3+
Years at Capita
7
Languages
5+
AWS Certs
90%
Project Delivery

My Story

At 18, I moved to England with one simple goal: to find happiness. Sounds straightforward. It wasn't.

For years I chased that feeling — building a life in a new country, learning to adapt, figuring out where I truly belonged. Like many people, I believed happiness was something you eventually arrive at. Turns out, it's usually hiding inside the things that challenge you most.

Deep down, I always wanted more than just a job. I wanted freedom, flexibility, and work that genuinely excited me. The answer had been with me the whole time — technology had quietly followed me for years.

One of my first real projects was building a website with a classmate back in school. At the time it felt like homework. Looking back, those were my first steps into something much bigger. I loved Informatika — the IT classes that made me curious about how computers, systems, and digital worlds actually worked. That curiosity never left. It just needed the right moment to wake up.

For me, that moment came after COVID. The answer became clear: remote work, freedom, and something I genuinely loved doing. That search led me to AWS.

At first it was just curiosity. Then curiosity became commitment. I enrolled in AWS Academy, spent countless hours studying, and collected certifications while learning a world that felt both exciting and slightly terrifying. Some days I felt unstoppable. Other days, cloud architecture felt less like Amazon Web Services and more like Absolutely, Why am I Struggling.

But something had shifted. For the first time, I wasn't learning because I had to. I was learning because I loved it. That passion eventually led me to my role at Capita.

And honestly? That part was scary. Imagine being dropped into the ocean while everyone around you seems to have been born swimming. Imposter syndrome showed up immediately — uninvited and louder than ever.

The truth is, growth rarely feels graceful. Sometimes it's opening your laptop and quietly hoping today isn't the day you break production. But little by little, something shifts. Fear slowly turns into confidence — and confidence doesn't come before action. It comes from showing up, again and again, especially when you feel unsure.

I came to England looking for happiness. What I found was purpose. And I have a feeling this is only the beginning.

Junior AWS Specialist
Capita
Oct 2022 – Present

Cloud contact centre delivery with Amazon Connect focus. 90% project delivery, 10% operational support.

  • Delivered technical implementation of Amazon Connect environments using CloudFormation, Lambda, S3, Cognito, Kinesis, and CloudWatch
  • Built cost alerting framework via AWS Budgets & Cost Explorer — now standard across all deployments
  • Design customer call flows; configure routing, queues, and agent workspaces
  • Manage IAM roles, GuardDuty alerts, and real-time incident response
  • Support onboarding across Dev, Test, and Production environments
Onboarding Coordinator
Capita
Apr – Oct 2022
  • Coordinated end-to-end onboarding; document verification and pre-employment vetting
  • Maintained GDPR-compliant records across HR and internal teams
Customer Advisor
Capita (M&S)
Aug 2021 – Mar 2022
  • High-quality customer support via phone, email, and chat on behalf of M&S
  • GDPR-compliant data handling and case management
Trainer
Sonova
Nov 2015 – Aug 2021
  • Delivered technical and soft-skills training; created SOPs and learning modules
  • Mentored team members and managed onboarding over 6 years
Cloud & Contact Centre
Amazon ConnectLambdaS3SNSCloudWatchKinesisDynamoDBLexPollySES
Security & Access
IAMGuardDutyCognitoGDPR Compliance
Infrastructure & Automation
CloudFormationCodeCommitGitDev/Test/ProdPython
FinOps & Monitoring
Cost ExplorerAWS BudgetsCloudWatch Alarms
Tools & Platforms
JiraConfluenceServiceNowDraw.ioPower Automate
Soft Skills
Agile DeliveryStakeholder MgmtDocumentationIncident ResponseMentoring
🏗️
Amazon Connect Developer2026 · AWS · Credly Verified
🏅
Amazon Connect Communications SpecialistDec 2024 · AWS
☁️
AWS Solutions Architect AssociateAug 2022
🎓
AWS Certified Cloud PractitionerApr 2022
🐍
ITPP Python TrainingDec 2023 · StayAhead
⚙️
Lean Six Sigma Green BeltApr 2020 · ILM
🧠
Mental Health First AidJan 2020 · ILM
👥
Effective Mentoring2019 · ILM
📋
Train the Trainer2012, 2018 · EEF / ILM
🤖
AWS AI PractitionerIn Progress · 2025
🇬🇧
English
Fluent
🇱🇻
Latvian
Native
🇸🇰
Slovak
Proficient
🇨🇿
Czech
Competent
🇷🇺
Russian
Competent
🇵🇱
Polish
Competent
🇮🇹
Italian
Beginner
🔗
Amazon Connect Delivery
End-to-end contact centre deployments from scoping through to go-live. Deep expertise in call flows, routing, and agent configuration.
Cloud Automation
Infrastructure as code with CloudFormation and Lambda. Cost alerting frameworks now standard across all client environments.
💰
Cost Optimisation
AWS FinOps — cost monitoring, budget alerting, and spend analysis using Cost Explorer and AWS Budgets.
🎓
Mentoring & Training
6+ years of formal training experience. Creating SOPs, materials, and upskilling colleagues on AWS and Amazon Connect.
🛡️
Security & Compliance
IAM design, GuardDuty monitoring, Cognito setup, and GDPR-compliant data handling at every layer.
🤝
Stakeholder Collaboration
Bridging technical and non-technical worlds — solution design docs and Agile team liaison.
🥾
Hiking
Trails and nature whenever possible
Camping
Unplugging under the stars
📷
Photography
Capturing moments and landscapes
🧘
Yoga
Balance through movement
🎵
Music
Always listening, always discovering
🎨
Art
Creative expression in various forms
☁️
Cloud Tech
AWS beyond work — genuine passion
🌱
Personal Growth
Always reading, learning, pushing forward
🪣

Drop something in the bucket

Open to new opportunities, collaborations, and conversations.

✉️ madara.jane@gmail.com LinkedIn ↗ Credly ↗ Mentoring ↗

North England, UK · +44 748 1153 763